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Detroit Emergency Numbers and Home Safety

The numbers to call for gas leaks, outages, water emergencies and poisonings, taken from each agency's own website, plus what to do in a storm, a fire or a carbon monoxide scare.

Emergency pros
  • Numbers from official sources
  • Storm, fire and CO steps
  • Local pros for repairs after

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Life-threatening emergency? Call 911 now.
If you smell gas, leave the building first, then call 911 and your gas utility from a safe place. Do not use lighters, switches or phones near the leak.
Quick reference

Detroit emergency and utility numbers

SituationCallNotes
Fire, crime, medical emergency911Police, fire and EMS.
Gas leak, DTE customers911, then (800) 947-5000DTE's 24-hour gas leak hotline. Leave the area first.
Gas leak, Consumers Energy customers911, then 800-477-5050Leave the area first.
Power outage or downed line, DTE(800) 477-4747, press 2Or use DTE's online outage center. Call 911 if anyone is in danger.
Water or sewer emergency in Detroit313-267-8000Detroit Water and Sewerage Department.
Poisoning (people)1-800-222-1222Poison Help line, free and confidential.
Mental health or suicide crisisCall or text 988988 Suicide and Crisis Lifeline.
Food, housing or utility help211Michigan 211 connects you with local programs.
Before digging in your yard811MISS DIG marks underground utility lines.
Non-emergencies

Reporting non-emergency problems

For a crime that is not in progress and no one is in danger, the Detroit Police Department explains your reporting options on the Report Crime page at detroitmi.gov. Suburban residents should use their own city's police non-emergency line, listed on the city website. Browse Metro Detroit cities for local links, and see the civic guide for city services.

Gas leaks

What to do if you smell gas

  1. 1

    Get out

    Leave the area right away and go somewhere you can no longer smell gas. Natural gas has an added odor that smells like rotten eggs.

  2. 2

    Call from outside

    Call 911, then your gas utility: DTE at (800) 947-5000 or Consumers Energy at 800-477-5050.

  3. 3

    Do not create sparks

    Do not use matches, lighters, light switches, phones, doorbells, garage door openers or other electrical devices near the leak, and do not go back in until the utility says it is safe.

  4. 4

    Repair with a pro

    After the utility makes it safe, hire a qualified pro for gas line repair.

Carbon monoxide

Carbon monoxide safety

  • Install CO detectors on every level of your home and near sleeping areas. Test them monthly.
  • Know the symptoms: headache, dizziness, nausea, fatigue, confusion and other flu-like signs. People who are asleep may not notice.
  • If the alarm sounds, get everyone to fresh air, call 911 and stay out until the fire department says it is safe.
  • Run generators outside, at least 20 feet from people and from doors, windows and air intakes, never in a garage.
  • Have fuel-burning equipment checked every year, including furnaces, boilers and water heaters. Book boiler service or an HVAC pro.
Storms and outages

Severe weather in Metro Detroit

The National Weather Service office for Detroit/Pontiac issues watches and warnings for Southeast Michigan. Sign up for alerts on your phone.

Tornado warning

Go to your basement, safe room or an interior room away from windows. Bring pets if time allows.

Flooding

Never drive or walk into flood water. The Weather Service says 6 inches of fast-moving water can knock over an adult and 12 inches can carry away most cars. At home, a working sump pump is your first defense, and flood damage cleanup crews can dry things out after.

Power outages and downed lines

Stay at least 25 feet from downed power lines and anything touching them, including puddles and fences. Report them to DTE. For backup power, compare generator installation pros. After a storm, get help with emergency tree removal, roof storm damage and storm damage restoration.

Fire safety

Home fire safety checklist

  • Smoke alarms in every bedroom, outside each sleeping area and on every level, including the basement.
  • Test alarms monthly and replace the whole smoke alarm every 10 years. An electrician can handle smoke detector installation.
  • Clean the dryer vent to cut lint buildup. See dryer vent cleaning.
  • Fix old wiring. Flickering lights and warm outlets are worth a look from pros who handle rewiring.
  • Secure your doors. Moving in? Consider lock rekeying and a security camera.
Questions

Detroit safety FAQ

Leave the area first and call 911, then call DTE's 24-hour gas leak hotline at (800) 947-5000. That line is only for reporting gas leaks.
Call DTE at (800) 477-4747 and press 2, or report it in DTE's online outage center. Call 911 if a downed line puts anyone in danger.
Call the Detroit Water and Sewerage Department at 313-267-8000. Outside Detroit, call your city or township water department.
Get everyone, including pets, outside to fresh air right away and call 911. Stay out until the fire department tells you it is safe.
Call the Poison Help line at 1-800-222-1222. It is free and connects you with a poison center.
Go to your basement, a safe room or an interior room away from windows, and bring pets if time allows.

Need repairs after an emergency?

Tell us what happened and we will route your request to local pros for plumbing, electrical, HVAC, restoration and more.

Sources

Updated September 2026. Rules and procedures change; confirm with the responsible office before a decision.

Call (833) 313-2434