It is the Monday team meeting in Macomb County, and the same complaint comes up again. Your people take photos on their phones, text them to one person, who retypes the details into a system that does most of what you need and none of what makes your business different.
Building the right app starts small. We watch how the work moves, pick the one piece that wastes the most time and ship a working version of just that, shown to your team early and changed until it fits how they really work.
The workaround goes away one piece at a time. Your team uses something that makes sense to them, patients get a smoother experience, and you own the code and the accounts instead of renting someone else's idea.