It is a Friday afternoon in Metro Detroit and your best person just told you another employee has been making the whole team miserable. You have no written policy to point to, no record of past warnings, and a pit in your stomach about doing it wrong.
With a fractional HR director, you have a call to make before you say a word. They walk you through the facts, check what your policies and Michigan rules require, script the conversation and make sure everything is documented the right way.
The next hard moment feels manageable. Your handbook is current, managers know the steps, new hires start with clear expectations, and you stop treating every people problem like a fire.