It is a new hire's first morning in Metro Detroit. Nobody set up their login, their gear or their workspace, the person who was supposed to train them is out on a job, and by lunch they are scrolling their phone in the break room wondering if they made a mistake.
With an onboarding program in place, the week before they start, their paperwork is sent, their gear and logins are ready, and a named person is set to meet them. Their first days follow a written plan, with check-ins along the way and clear goals for what they should know by the end of each stage.
New hires feel welcome from the first hour. They get productive faster, they ask fewer of the same questions, and more of them are still with you when the hard part of the job comes around.