It is the end of a long month in Metro Detroit and you trace one job from the first call to the final payment. It got typed into three systems, waited two days for an approval nobody remembered to give, and the customer had to call twice to ask what was happening.
Process improvement starts with drawing that path on one page, every handoff and every wait. Then the waste comes out: double entry, unclear handoffs, approvals that do not need to exist, and steps that software can do on its own.
Now the same job moves through in fewer steps with fewer people touching it. Your team spends less of the day fixing small misses, customers hear back faster, and the same staff handles more work without feeling buried.