Reputation and brand Every business Clarkston
They said they loved it and would leave a review tonight. That was weeks ago, and you are still waiting.
A steady system that asks every customer of Clarkston businesses for an honest review at the right moment, so the good ones actually get written.
4.5
Average google rating
Over the 160 with reviews
78%
With no google reviews
572 a customer cannot judge
9,852
Google reviews held
Across every one of them here
In Clarkston
Clarkston Village Historic District, Clarkston Village
Clarkston
You finish a job in Clarkston that went exactly right. The customer thanks you twice, promises a review that night, and you leave feeling good. A few weeks later you check, and nothing. They meant it, they just got busy.
Review generation takes the remembering off their plate. Within hours of the job, they get a short text with your name, a thank you and one tap to your Google review page. If they do not get to it, a gentle reminder follows a few days later, and then it stops.
Reviews start showing up week after week, written by the people who were actually happy. Your team sees their own names in them, which feels good, and new customers see a business that is busy and doing it right.
Tap the ones that sound like your week.
160 of 732 Clarkston businesses have Google reviews at all. The rest are invisible to a customer comparing.
Businesses here (dark bars) and across the six counties (light bars).
Clarkston first, Metro Detroit below
Clarkston first, Metro Detroit below
Clarkston first, Metro Detroit below
The names a customer compares you with, by Google review count.
The most reviewed business in Clarkston holds 1549 Google reviews (from the Rebuild Detroit index).
The boxes start on example numbers. Change them to yours.
Months to catch up
127
The gap divided by the reviews you add each month (the leader standing still).
Fix this in ClarkstonWe pick the moment the job is done, like a closed invoice or checkout, to send the request.
A short, warm message from you, with one tap to the review page.
Connected to your software and tested on a real job before going live.
Monthly counts by team member and tips to make the ask stronger.
What we report every month: Review requests sent, New reviews earned, Requests that became reviews, and Reviews by team member.
The best time is right after the customer feels the result, while the details are fresh, usually within hours. Waiting a week means the memory has faded and the inbox is full. For longer jobs, ask at a milestone they celebrate, not when the final bill lands.
Keep it short, personal and easy: thank them by name, mention the job and give one tap to the review page. Do not tell them what to write or how many stars to give. One reminder is polite, and more than that is nagging.
Google does not allow incentives for reviews, and the FTC has rules against fake or bought reviews. Offering a discount or gift for a review can get reviews removed and cause bigger problems. A good experience and an easy link are the incentive.
Price depends on how your software connects, how many locations or team members you have and whether you want us to also handle replies and monitoring. Connecting to a common platform is quick, while a custom trigger takes more setup. The result is a flat monthly fee, agreed before anything is sent.
A text does most of the work, but a quick mention in person makes the text feel expected instead of random. Give your team one simple line, like letting the customer know a short text is coming from you. Recognizing team members who get named in reviews keeps everyone asking.
Costs nothing, but happens only on good days and fades when the business gets busy.
Easy to hand out, but they ask people to type a link later, and most never do.
An automatic text after every job, one reminder, a line for your team and a report on what came in.
Who you are dealing with
Before Rebuild Detroit, Tevin Jackson helped scale more than 100 home service brands with marketing, sales and operations. Business Services is that playbook, run for Clarkston businesses with the local numbers on this page, by the team behind the Rebuild Detroit directory.
5 questions
