Training and coaching Every business Macomb County
You promoted your best tech to run the crew, and now you have a stressed manager and one less great tech on the road.
We train service managers and field supervisors at Macomb County businesses to lead the crew, coach techs and run the numbers, not just fix the hardest jobs.
10,167
Businesses in macomb county
Listings a customer can find here
45%
Licensed
Matched to a State of Michigan license
6
Residents for each one
Census population over the businesses here
In Macomb County
Grosse Pointe Yacht Club, Grosse Pointe Shores
Macomb County
It is a few months after you promoted your best tech to service manager in Macomb County. They still jump on calls whenever the board gets tight, techs bring every question to them, and the paperwork piles up on a desk they are never at.
Service manager training teaches the job they actually stepped into. They learn to run a short morning meeting, coach from ride-alongs and numbers, handle the hard talks and plan the week instead of reacting to it.
The crew starts to feel led instead of rescued. Your manager goes home on time more often, techs know what is expected and you stop being the one everybody calls when something goes sideways.
Tap the ones that sound like your week.
There is one business for about every 6 residents of Macomb County. The ones that grow are the ones that hire and keep good people.
Businesses here (dark bars) and across the six counties (light bars).
Macomb County first, Metro Detroit below
Macomb County first, Metro Detroit below
Macomb County first, Metro Detroit below
The names a customer compares you with, by Google review count.
We write down what your service manager owns and what they should stop doing.
Sessions cover coaching, meetings, conflict, scheduling and reading the numbers.
Your manager runs meetings and ride-alongs with our coach watching and giving notes.
We meet one on one each month to work through real problems and track progress.
What we report every month: Manager time leading vs running calls, Tech scorecard trends, Morning meetings held, and Tech turnover and concerns raised.
A service manager owns the crew's quality, development and daily rhythm. That usually means morning meetings, ride-alongs, callbacks, tech scorecards and the first round of people issues. Running service calls should be the exception, not the day.
The skills that make a great tech, speed, problem solving and independence, are not the skills that make a great manager. New managers have to learn to get work done through others, which feels slower at first. Training gives them the tools before frustration sets in.
A good morning meeting is short, starts on time and covers safety, the day's priorities, a quick win and one thing to learn. It is not the place to criticize one person in front of the crew. Done every day, it sets the tone for the whole shop.
Cost follows how many managers or supervisors you are training, how much on-site observation you want and how long monthly coaching continues. Writing the role and scorecard is part of the work. After a short call we put a fixed project or monthly fee on paper.
Numbers like callbacks, average ticket and options presented point to where a tech needs help. A good manager uses them to open a conversation, not to punish. Pairing the numbers with a ride-along turns them into a plan.
Your manager figures it out eventually, but the crew pays for the learning curve and some never get there.
Good ideas, but little of it is about techs, trucks, callbacks and dispatch boards.
Training built for trade service managers, with a written role, a scorecard, practice on the job and monthly coaching.
Who you are dealing with
Before Rebuild Detroit, Tevin Jackson helped scale more than 100 home service brands with marketing, sales and operations. Business Services is that playbook, run for Macomb County businesses with the local numbers on this page, by the team behind the Rebuild Detroit directory.
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