Operations Every business Troy
Your business runs fine until the one person who knows how everything works takes a week off.
We write clear, short SOPs for Troy businesses so the work gets done the same way no matter who is in the building.
1,973
Businesses in troy
Listings a customer can find here
17
Homes for each one
Census homes here over the businesses serving them
57,976
Google reviews held
Across every one of them here
In Troy
Brooks Farm, Troy
Troy
It is the first morning of your office manager's two weeks off in Troy. By ten o'clock nobody can find the login for the billing system and the welcome step for a new customer got skipped. You spend the day answering questions only she ever knew the answers to.
With standard operating procedures in place, the work that keeps your business running is written down in plain steps, with screenshots and short videos where it helps. Each one has an owner, a date it was last checked and a home that anyone on the team can find.
Time off stops being a crisis. New hires learn faster, the work gets done the same way no matter who is doing it, and you finally have something to hand a buyer, a partner or a new manager besides your memory.
Tap the ones that sound like your week.
1,973 businesses operate in Troy. Clean numbers and steady systems are what let one of them pull ahead.
Businesses here (dark bars) and across the six counties (light bars).
Troy first, Metro Detroit below
Troy first, Metro Detroit below
Troy first, Metro Detroit below
The names a customer compares you with, by Google review count.
Your hours are the most expensive in the building. Put in yours.
The boxes start on example numbers. Change them to yours.
Your time spent on it each year
$62,400
Hours a week, times 52 weeks, times the value of an hour.
Fix this in TroyWe list the work that keeps your business running and rank it by risk and how often it happens.
We interview and watch the people who do the work and record each step as it really happens.
We write short SOPs, have someone new follow each one and fix whatever confuses them.
Every SOP gets an owner and review date, and we update them as your work changes.
What we report every month: SOPs written and approved, SOPs past their review date, Team members trained and signed off, and Repeat mistakes logged.
Start with the goal of the task, then list the steps in order using plain verbs. Add a screenshot or a short video where words get clumsy. Keep it to one task per SOP so it stays short enough to follow while doing the work.
The price depends on how many processes you want documented, how complex they are and how much video or screenshot work is involved. A handful of core front office SOPs is a short project. A full operations manual across departments takes longer and often happens in phases.
Start with the tasks that hurt most when done wrong or when the one person who knows them is out. Billing, booking, opening and closing, new customer setup and anything tied to safety or money usually lead the list. Rare tasks with big consequences belong near the top too.
Your SOPs should live where your team can find them in seconds, on a phone or a shared drive. Google Drive, a shared folder or a simple SOP tool all work. The best place is the one your team already opens every day.
A business with documented processes is easier to manage, easier to hand to a new leader and easier to sell. Buyers and lenders look for a business that does not depend on the owner for everything. Written SOPs are a big part of that story.
Feels natural, but every person teaches it a little differently and the gaps grow.
They know the work, but writing SOPs while doing their jobs rarely gets finished.
We capture the steps from your people, write short SOPs, test them and keep them current.
Who you are dealing with
Before Rebuild Detroit, Tevin Jackson helped scale more than 100 home service brands with marketing, sales and operations. Business Services is that playbook, run for Troy businesses with the local numbers on this page, by the team behind the Rebuild Detroit directory.
5 questions
