Grades

How the Rebuild Detroit grade works

One number from 0 to 100 and a letter, for every business and realtor profile. A business cannot pay to remove a complaint or a review.

Report card

Every profile starts at 45, and nobody buys a point.

What moves the score

Starts at 45 Every business starts here, not accredited. Nobody buys a grade.
+8 claimed, +17 Verified Verification checks the license or insurance the field calls for. It lifts the score the same day.
Up to +15 for a complete profile Photos, services, hours, areas, license, about. Upgrades add 3 more.
Reviews: -12 to +18 Rating quality and volume, with Google reviews counted once the business is verified and connected.
Complaints pull it down Unanswered public complaints cost up to 30 points, answered but unresolved up to 20. Resolved ones cost 1 each.

Every business is graded against the rules for its own kind of work. Progress toward Verified shows on the profile as it happens.

Licensed trade Electrical, plumbing, HVAC, builders, roofing, siding, concrete and other licensed work: Michigan state license checked and current, liability insurance on file, identity confirmed.
Field service Landscaping, cleaning, painting, junk removal and other work at your home that Michigan does not license: liability insurance on file, identity confirmed, and reviews carry more weight.
Licensed professional Agents, lenders, title companies, attorneys and appraisers: state license checked and current (no insurance needed), and complaints weigh more because they handle your money and paperwork.

64,301 graded profiles on Rebuild Detroit.

Who can review Customers on Rebuild Detroit (named or anonymous), other businesses, and Google once the business is verified and connected.
Replies and removals Businesses can reply in public. Rebuild Detroit removes reviews that break its rules and never removes one because a business asked.
How a complaint runs It goes to the business privately first. Once they respond, or after 14 days without a response, it shows on the profile with the customer's name starred out, the response and the outcome.
What it does to the grade Handling a complaint well keeps the grade; ignoring one lowers it until it is answered.

Can a business pay for a better grade?

No. Paid plans add profile features; the grade comes from verification, the profile, reviews and complaints.

How often do grades change?

As things change: a new review, a verified license or an answered complaint moves the score the same day.