Water service and help with the bill

Detroit Water and Sewerage Department

Detroit's water and sewer utility. If the bill is the problem, there is more help than most people know.

DWSDHelp on your bill

WRAP creditHouseholds at or below 200 percent of the federal poverty level $25 a month
WRAP arrears helpAfter the first month and after 12 months up to $350, twice
WAVE fundToward the deposit for a payment plan, in a crisis up to $500
State emergency reliefMDHHS, for qualifying households up to $175 a year

How to reach DWSD

Phone: 313-267-8000
Hours: Customer care Monday to Friday, 8 a.m. to 5 p.m., except holidays. The walk-in customer service centers are closed.
Serves: City of Detroit

WRAP The Water Residential Assistance Program: a $25 monthly credit for 12 months, past-due amounts frozen while on a plan, up to $350 toward arrears after the first month and again after 12 months, and a possible conservation audit with minor plumbing repairs. Eligible households can stay up to 24 months, with up to $700 toward what is still owed.
10/30/50 Payment Plan No income limit: a down payment of 10, 30 or 50 percent of the past-due balance, depending on how many plans in the last 18 months, and the rest over 6 to 24 months.
WAVE fund For low-income families in a crisis, when funds are available: up to $500 toward the deposit for the 10/30/50 plan.
Veterans hardship help Wayne County help for honorably discharged wartime veterans, spouses and dependent children: 313-224-5045.
State Emergency Relief MDHHS help of up to $175 a year for qualifying households; call 2-1-1 to find your office.

Show all 5 programs

1 Call customer care 313-267-8000, weekdays 8 to 5, or use the customer portal.
2 Ask for WRAP Bring proof of income; the limit is 200 percent of the federal poverty level.
3 Or start a 10/30/50 plan Online through the portal or by phone.

Who qualifies for WRAP?

Detroit residential water customers at or below 200 percent of the federal poverty level, for example $52,400 a year for a family of four.

Is there a payment plan without an income limit?

Yes, the 10/30/50 Payment Plan: a down payment of 10, 30 or 50 percent of the past-due balance and the rest over 6 to 24 months.

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