Training and coaching Every business Livingston County
Your tech is great in the basement and goes quiet at the kitchen table, right when the homeowner needs them most.
A field coach rides along with your techs at Livingston County businesses, coaches them on real calls and leaves each one with clear habits to practice.
2,851
Businesses in livingston county
Listings a customer can find here
36%
Licensed
Matched to a State of Michigan license
5
Residents for each one
Census population over the businesses here
In Livingston County
Livingston County Courthouse, Howell
Livingston County
It is a raw March day in Livingston County and you are looking at a tech whose numbers have been flat for months. Good worker, polite, never a complaint, and you honestly cannot say what happens once they walk through a homeowner's door.
A ride-along coach spends real days in the truck with them. The coach watches the whole call, from the driveway to the invoice, then debriefs in the truck between jobs while the moment is still fresh, one habit at a time.
The change shows up at the kitchen table first. The tech explains what they found in plain words, lays out options calmly and stops apologizing for prices, and homeowners decide with confidence because they finally understand.
Tap the ones that sound like your week.
There is one business for about every 5 residents of Livingston County. The ones that grow are the ones that hire and keep good people.
Businesses here (dark bars) and across the six counties (light bars).
Livingston County first, Metro Detroit below
Livingston County first, Metro Detroit below
Livingston County first, Metro Detroit below
The names a customer compares you with, by Google review count.
Small changes in pricing and costs add up fast. Try your own revenue.
The boxes start on example numbers. Change them to yours.
Added profit each year
$45,000
Yearly revenue times the margin points gained.
Fix this in Livingston CountyWe look at your numbers with you and choose who to ride with first and why.
The coach rides a full day, watches every call and stays out of the way in the home.
Between calls the coach works on one habit at a time and leaves short drills to practice.
We check in, ride again when needed and send you notes on what changed.
What we report every month: Average ticket per tech, Options presented per call, Calls closed on the first visit, and Coaching plan progress.
A ride-along is a coach spending a real workday in the truck with a tech, watching calls from start to finish. The coach sees what a manager reviewing tickets never sees, like how the tech greets, explains and presents. Coaching happens right after each call while it is still fresh.
Classroom training is good for teaching a process to a whole crew at once. Ride-alongs are where habits actually change, because the coaching happens around a real home and a real homeowner. The best programs use the classroom to teach and the truck to make it stick.
Homeowners want choices explained simply, not a sales pitch. Coaches help techs show what they found, explain what happens if nothing is done and offer honest options at different levels. Done that way, homeowners feel respected and decide faster.
Cost follows how many techs we ride with, how many days per tech and how much follow-up coaching you want. Travel across Livingston County is part of the planning. We agree on a fixed project or monthly fee after a short call.
Look for someone who has run calls and managed techs, not someone who has only taught classes. Ask how they behave in a homeowner's house, since the coach should never take over the call. Ask what you get in writing after each ride.
You know the business best, but the shop runs without you that day and feedback can feel personal.
Teaches the steps, but habits slip once the tech is back alone in the truck.
A field coach on real calls, debriefing in the truck, with a written plan per tech and follow-up until the habits hold.
Who you are dealing with
Before Rebuild Detroit, Tevin Jackson helped scale more than 100 home service brands with marketing, sales and operations. Business Services is that playbook, run for Livingston County businesses with the local numbers on this page, by the team behind the Rebuild Detroit directory.
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